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Wednesday, July 22, 2015


What does a "Service Centre" do?
A "Service Centre" is supposed to make 'unserviceable' items 'serviceable'.

Canon Service Centre Andheri, Mumbai is just the OPPOSITE!

They make photographers and other customers' "Serviceable" cameras into "Unserviceable" to fleece them by forcing them to to get the required part or parts changed at high price.

I was taken for a ride last year by them. I was recommended by a photographer friend in Mumbai to get "Internal Dust" cleaned at the Canon Service Centre Andheri, Mumbai. I went with my Canon Powershot A720 IS Camera (22nd March 2014) to get the internal dust cleaned. The Lady Customer Executive instead pointed out the viewfinder cover was not working properly and insisted I get it changed. When I declined, she made excuses to get the internal dust clean would create problems.

Is this HIGH PROFESSIONALISM of an International brand called CANON? Are Canon Service Centres so unprofessional or incapable do such a simple job on their own manufactured cameras?

Fortunately, a gentleman Customer Executive Lalit Tiwari took over from that lady and said, he will get the camera cleaned. I thanked him and gave my camera to service.

I live in Wardha and I travel to Mumbai rarely. That evening, I collected my camera and moved back to Wardha. But when I went to click pictures, I was shocked to find my Working Camera having defective FOCUS ISSUE.

Since I don't travel too often to Mumbai, I could not visit the Canon Service Centre Andheri till my recent visit. I was shocked at the Customer Executive Ms. Shaista Sheikh's reaction when I presented my small Camera on the 10th of July 2015. The first response - "It is very old camera and the spares are not available for this model."

I explained to her how the service centre had made my serviceable camera into an unserviceable junk, all because it was handled by Canon Service Centre Andheri, Mumbai technical staff. When I told her about the dust cleaning, she said, "We don't open the camera to clean the dust particles and it was cleaned externally." When I asked her, how you people can clean the "internal dust particles" without opening the camera... she kept insisting for three or four times. At last, I had to ask her, "Can you clean your inside of the stomach from outside?"

She realized she had goofed up. Canon Service Centre Andheri hires such unprofessional foolish person to deal with photographers and its customers, who invest huge money to buy Canon Products? I was totally shocked! Totally unbelievable!!!

She quickly changed the topic by saying they don't have spares for the above-mentioned model. I had to explain my issue twice before she asked the technical guy over phone. She was told that spares for the model is available, so she accepted the Camera. Can you believe that Canon Service Centre Andheri, Mumbai can keep such 'Customer Service Executive' who does not even knowledge about their own products? High standard of "Unprofessional Attitude" towards customers.

After two days, an executive called me over phone and said I will have to pay Rs. 6,500/- to get my camera serviceable again. I told him how they have spoiled my camera and now asking me to shell out half the amount of the camera. On top of that, he was not ready to confirm that the camera would be in perfect condition. I explained my issue to him and requested him to get my camera serviceable again because I was not ready to pay for the technical fault the Cannon Service Centre Andheri, Mumbai did. He said, he would talk to his superior and see what can be done.

Two days later, I get a call from Mr. Shyam, Executive Work Controller, Lower Parel. Having explained my issue to him once again, he said he would look into the matter and try to solve my issue. However, after a day, he again called and said I will have to pay Rs. 6,500/- to get the repaired done.

Is this how Canon Service Centre Andheri, Mumbai fleece their customers? In the name of servicing, their technical experts cannot even clean their own cameras without damaging their customers' cameras? Is this carelessness or new technique of Canon Service Centre Andheri, Mumbai to fleece customers? 

I was told by a big Camera trader from VT Mumbai that many photographers have been taken for a ride by Canon Service Centre Andheri of their precious equipment and cameras. And now those photographers approach him to get their cameras repaired and serviced. This trader is well-known in the Camera Trading Industry Circle and he himself is fed up with the high handedness of Canon company. He now deals with distributors rather than company people. 

The photographer friend who recommended me to Canon Service Station Andheri, Mumbai faced an uncanny similar situation recently. His DSLR 5D Mk II Canon Camera developed small technical snag and when he went to the service centre, he was simply asked for Rs. 22,000/- for replacing the part (s). He was smart enough to see how these people were trying to fleece him too. So, he refused to get it done at the centre.

A local guy repaired his small technical snag for just Rs. 2,500/-.

... to be continued...

What happened when I went to collect my camera? Read in my next post...

PART - II Link:


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